Terms & Conditions
1. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Service Scope
We offer offshore development services under multiple engagement models, including Dedicated Teams, Staff Augmentation, Project-Based Delivery, and BOT (Build-Operate-Transfer). Each project or contract is governed by a mutually agreed Statement of Work (SOW).
3. Client Responsibilities
Clients must provide clear specifications, project requirements, and timely feedback. Delays or failure in communication may affect timelines and quality.
4. Intellectual Property
All intellectual property developed during the engagement belongs to the client upon full payment, unless otherwise stated in the SOW.
5. Confidentiality
We and our clients agree to maintain strict confidentiality regarding business information, codebases, and all proprietary data exchanged during the engagement.
6. Payment Terms
Invoices are issued according to the agreed milestones, time logs, or monthly billing cycle. Payments are due within [15/30] days of invoice issuance unless otherwise specified.
7. Termination
Either party may terminate the engagement with [15/30] days written notice. All work completed until the termination will be billed and delivered.
8. Warranties & Liability
We warrant our code for [30/60] days post-delivery against bugs or performance issues arising from our implementation. We are not liable for indirect damages or losses due to misuse or modification of code post-delivery.
9. Force Majeure
We are not liable for delays caused by conditions beyond our control, including but not limited to natural disasters, internet outages, or legal restrictions.
10. Governing Law
These terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the jurisdiction of Ontario.​
Privacy Policy
1. Information We Collect
We collect personal and company information when you fill out contact forms, subscribe to our services, or interact with our website. This may include your name, email, phone number, and company details.
2. How We Use Your Data
We use your data to:
Respond to inquiries
Deliver requested services
Improve our website and offerings
Send occasional emails (with opt-out option)
3. Data Protection
We implement strong security measures, including SSL encryption, firewalls, and access controls, to protect your data from unauthorized access.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information. We may share data with trusted partners who assist us in service delivery under strict confidentiality.
5. Cookies
Our website uses cookies to enhance user experience. You may disable cookies in your browser settings, but some features may not function correctly.
6. Your Rights
You can request access, correction, or deletion of your personal data at any time by emailing us at contact@primora.ca
Cancellation & Refund Policy
Cancellation: Services can be canceled with prior written notice (15 days for monthly services or as per contract terms).
Refunds: Project-based services are non-refundable once work has commenced. For recurring services, unused time will be pro-rated for refund if applicable.
Dispute Resolution: Any billing disputes must be raised within 10 days of invoice date for consideration.
Security Policy
All client data, source code, and communication are stored in secure environments with restricted access.
Developers are bound by NDAs and internal policies to prevent data leakage.
Regular audits and monitoring are performed to ensure data integrity and compliance.